Buying Options For The Defusing Hostile Customers Workbook For The Public Sector


Now that you've decided to purchase a copy of our workbook, what's the best way? We offer several options, as described below.

First, the book is available in two formats: the printed book version, and the instantly downloadable version that can be read on virtually every electronic device (it's in PDF format)

If You Want The Physical Book

The physical book is available from us directly (if you are in Canada), and also from the publisher, Createspace, which is an owned company. It's also available from so you can use your existing account with them.

If you are outside of Canada, we suggest you use this link to purchase from Createspace. Createspace offers you the same return policies that does, so you can order knowing you are protected.

If you prefer to buy from, use this link. Take advantage of amazon's world class distribution system and be protected with their guarantee.

If you are in Canada, you can purchase directly from us by using this link to our online store.

If You'd Like The Instantly Downloable Version

The pdf downloadable version has some advantages over the printed version.

  • Speed: Order and receive your copy almost instantly
  • Readable On E-devices: You can read the e-version on any device that can handle Adobe Acrobat documents.
  • Cost: We've priced the e-version to reflect our lower costs, so you save too.
  • No Shipping: You'll also save on shipping charges. If you are outside of North America, we recommend you purchase the electronic version.

To purchase the downloadable version, click here to go to the appropriate page in our online store.

Or, simply use the buy button below.

Isn't your career worth $9.95?

Bulk Purchases

Many of our clients purchase a number of copies at a time, either in physical or e-formats. We offer significant discounts for multiple copies, but we do so on a case-by-case basis. Savings can be over 50% of the retail price. If you are interested in ordering multiple copies, please contact us via email (click here), for a quote, and instructions on how to order.

If you need any help at all regarding this book, once again, email us at, and thanks for your interest.

About Company

Bacal & Associates is a small training, consulting and publishing company specializing in government. Founded in 1992, we have been serving government training and consulting needs for 22 years. We focus on customer service, communication, performance management, and other management challenges within hte public sector.

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Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents.

All About The Workplace
Our main site with over 400 articles on life in the workplace.

Improving Customer Service
Dedicated to improving customer service, and customer service strategies for business


We believe in a lean, information packed user experience. We limit the use of graphics and stress quality content. We also believe in a NO HYPE environment. Our product and service descriptions are free of overblown claims, and selling.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:
    722 St. Isidore Rd.
    Casselman, Ontario, Canada
  • K0A 1M0