http://customerservicegov.com/govlib/ Government Buzz Library - The Survivial Guide For Government Staff and Decision-Makers. Stay current with the issues in the public sector. en http://customerservicegov.com/cgi-bin/govlib/jump.cgi?ID=2430 http://customerservicegov.com/govlib/2430.html You wouldn't think poor reviews would be of great concern for government. Here's some suggestions for government departments on how to handle those horrible online reviews. Read Full Article!.]]> http://customerservicegov.com/cgi-bin/govlib/jump.cgi?ID=2429 http://customerservicegov.com/govlib/2429.html Incredibly ugly format, but a lengthy article that seeks to challenge government to achieve better customer service. Read Full Article!.]]> http://customerservicegov.com/cgi-bin/govlib/jump.cgi?ID=2432 http://customerservicegov.com/govlib/2432.html U.S. federal government will be working with Yelp to provide citizens a means of...well, we'll see if it helps. Read Full Article!.]]> http://customerservicegov.com/cgi-bin/govlib/jump.cgi?ID=2431 http://customerservicegov.com/govlib/2431.html Some suggestions for empowering government staff so they can provide better service, but one suspects the author isn't aware of the differences between public and private sector. Read Full Article!.]]>