Category Archive: Free Online Seminar and Chapters – Defusing Hostile Customers For Government

If you work for government, and deal with the public you are probably familiar with the toughest, and even aggressive government customers. We’ve decided to use our Defusing Hostile Customers Workbook For Public Sector as a basis for learning online about the techniques available to you to deal with some of the most difficult situations an government employee will face. To that end, we’ll be posting free book chapter, and various exercises and thought stimulators to help you learn.

Feb
05

Defusing Hostile Customers Workbook For The Public Sector – Table of Contents

Believe it or not, you can learn a fair amount about the techniques available to you for dealing with very difficult government customers by looking over this free chapter, which contains a list of all of the techniques included in this book. That’s because the names of the skills and techniques usually reflect how the …

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