Category Archive: Polls & Questions – Help Us Out

Here’s where you will be able to help us out by giving us your input via various polls about customer service in the public sector, and answer open ended questions, and who knows? You might win one of our books.

Jan
19

Poll: Do you want your tax dollars spent on training government staff on social media?

The General Service Agency (GSA) of the US Federal government has announced pilot training program for government employees to learn social media. The twelve week course, consisting of 1.5 hour sessions will cover the following topics: The readings cover four topics: communities; information; moving from information to action; and the capacities and limitations of social …

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Jan
12

What’s Your Opinion On Government Customer Service? (Poll)

It’s probably a little fool hardy to run a poll within days of launching this site, since with little traffic, it’s embarrassing when nobody responds, but we have to start somewhere.   Public OpinionView Results Once you’ve voted feel free to explain your rating via comments.

Jan
10

What Does “Good Customer Service” Mean When It Comes To Government – Help Us Out

I’ve worked in government and for government, and of course I interact with government just like everybody else, but it strikes me that I rarely hear people talking about what “good customer service” would look like coming from government. I think most of us know what customer service would look like at a hotel, or …

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