Category Archive: Private Versus Public Sector Customer Service

There’s so much talk about how governments should learn from the private sector about how to improve customer service, but does this make sense? What are the differences between public and private sector in terms of customer service? Should government service be like that in for profit companies?

In this section we’ll tackle the similarities and differences that need to be considered when addressing government customer service.


Private Companies Can Recoup Customer Service Costs, Government Cannot

One of the main differences between the private and public sectors, when it comes to customer service has to do with the degree to which the organization can benefit financially from offering better customer service. One can make the argument (and many do), that a company that offers better customer service will fare better than …

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