Category Archive: Resources On Customer Service, Citizen Engagement and Government

There’s some quite good websites and resources oriented towards issues regarding customer service, citizen engagement within the government environment. Here we’ll post some brief reviews.

Jan
11

Customer Service Articles Relevant To Government

One of our own webpages, we’ve gathered some hand-picked articles available on the Internet written by government, or third parties, of relevance to improving government customer service. We’re always looking for really good articles to add to the library, so if you find something that’s really relevant and good, whether written to a government audience, …

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Jan
11

Customer Service In Government Discussion Group

The Customer Service In Government Discussion Group is hosted on govloop.com, and was created by former government employee, Wendi Pomerance Brick. As with many groups on govloop, participants may be currently in government, but are often there for business exposure, or simply never have worked in government. Sometimes it shows, but there’s no question that …

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Jan
11

The Citizen Engagement and Customer Service Discussion Group For Government

Engagement is a big thing these days, and one of the things government is jumping onboard with is interacting with citizens, open government, and better customer service. At least that’s the official policy. The Citizen Engagement and Customer Service Discussion Group has about 300 members. While it’s hosted on govloop.com which is a meeting spot …

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Jan
11

Need To Understand Executive Order 13571 – Improving Government Customer Service?

If you are looking for some information about Obama’s executive order, published in April, 2011 on improving government customer service you might want to check out the customer service area on howto.gov. It contains the text of the executive order, and addresses strategic planning, and provides some models. It’s a government site, so you can …

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