Category Archive: Comments, Reviews and Questions About Defusing Hostile Customers Workbook For Government

This is the place for you to post reviews and comments about our book, and we’d love to hear from you. If you are a previous purchaser or reviewer of a free copy, help us out by telling us what you think, and how the book could be improved for the next edition. Also if you are a book purchaser and have questions about the content, I’ll do my best to help.


For Comments On The Defusing Hostile Customer Workbook For The Public Sector

First, thanks for your interest in our book. Second, we’ll be doing a fourth edition sooner or later, and we’d really like to hear your thoughts on how to make the next edition even better. So, if you have read the book, we would so appreciate it if you would take just a few minutes …

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