Category Archive: Customer Service Strategies For Government

Customer service strategies and practices for government should be slightly, if not greatly different than for the private sector. In this section we’ll tackle what government ought to be doing to meet the service needs of citizens, what it should actually do, and how it should do it, and even what it should not be doing in arenas like social media.

Jan
12

British Columbia’s Attempt At Citizen Engagement An Epic Failure? What Can Be Learned

It must have seemed like a great idea at the time. “Let’s set up a blog and ask citizens questions about what they want from our provincial government, so we have a better idea how to meet their wants and needs”, someone must have said. So, that’s what they did. In early 2011, the British …

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Jan
12

One Legitimate Barrier To Removing Government Red Tape and Streamlining Government

Ask any citizen or government employee what most aggravates them about dealing with government, and you’ll get a few common answers. One of the most common is that government requires so much red tape that getting anything done is time consuming and annoying. Yes, even government employees feel this way. There’s the forms, and multiple …

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