Category Archive: Executive Order 13571–Streamlining Service Delivery and Improving Customer Service

On April 27th, American President Obama signed an executive order designed to improve customer service on the part of government. On the surface it makes sense to do so — citizens DO deserve the best customer service they are willing to afford via their tax dollars. But does it make sense?

In this section we’ll analyze and discuss the merits and implications of this executive order.

Jan
23

Commentary: Executive Order 1357 Streamlining Service Delivery and Improving Customer Service Part 2 – Service Plans/Activities

In the first installment of this series on Obama’s customer service initiative we provided commentary on the policy itself. In this installment, we’ll look at, comment and critique the section entitled :Agency Customer Service Plans and Activities ec. 2.  Agency Customer Service Plans and Activities.  Within 180 days of the date of this order, each …

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Jan
20

How DMCA (Safe Harbor) Is Strangling internet Content (Part 3 SOPA and Copyright)

In part one and two we provided an overview of current copyright laws, and provided examples of how current legislation is having an adverse effect on business, and those that produce intellectual property. In this part, we’ll look at the hidden effects of weak copyright enforcement on both Internet “readers” and users, and the millions …

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Jan
11

Need To Understand Executive Order 13571 – Improving Government Customer Service?

If you are looking for some information about Obama’s executive order, published in April, 2011 on improving government customer service you might want to check out the customer service area on howto.gov. It contains the text of the executive order, and addresses strategic planning, and provides some models. It’s a government site, so you can …

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Jan
11

Commentary: Executive Order 13571–Streamlining Service Delivery and Improving Customer Service – Part 1 – Policy

In April, 2011, U.S. President signed an executive order (13571) mandating government departments to improve customer service offered to citizens. Most people feel some skepticism when they see “customer service” appearing in the context of government, but it certainly seems sensible for government to “up its customer service game”. Since the order has important implications for government …

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