Defusing Hostile Customers Workbook For The Public Sector – Table of Contents

Believe it or not, you can learn a fair amount about the techniques available to you for dealing with very difficult government customers by looking over this free chapter, which contains a list of all of the techniques included in this book. That’s because the names of the skills and techniques usually reflect how the technique works. And of course, you’ll get an idea about the book itself, and whether you would find it useful.

Just one warning. Some commonly used techniques to deal with difficult customers are often over-simplified — for example assertive techniques, so in the actual book chapters to follow, we’ll be explaining the LIMITATIONS of some of the often taught techniques, since they don’t work as effectively as you might think. Assertive communication, while effective in relationships, has some serious problems if used “out of the box” with angry government customers.

We hope you will take the time to leave a comment to encourage us, and to share your skills and experience with others.

Defusing Hostile Customers Workbook – What’s Inside

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