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Jan
11

Customer Service In Government Website Launched

I’ve wanted to create a website for government employees, or those interested in government issues, for at least ten years, but somehow never got around to it. The recent American push (by President Obama) to improve service offered by government, plus my own desire to refocus my training and consulting work on the public sector said to me: “It’s time”.

So, here it is. A site that concentrates on the issues of customer service within the government sector.

What You’ll Find?

In our main area of Customer Service In Government, you’ll find some of my customer service articles written specifically for government, and information about my book, seminars and consulting designed for government clients. More specifically, you’ll find details about The Defusing Hostile Customers Workbook For The Public Sector.

More — We Want YOUR Insight About Where Government Customer Service Needs To Go

We chose a blog style for the rest of the site (that’s where you are now), because we want to hear from you about customer service in the public sector. I have a lot of questions I’d like your input on, since no matter if you work in government, or you are a citizen, you deal with government regularly, so your input is both unique and important.

So, I ask you to take a few minutes to respond to any polls or questions, and who knows, in the fourth edition of my book, you might well receive the recognition you’ve always deserved!!!

We’ll set up an area for your comments, a free for all, so even if you don’t see any questions that interest you, feel free to give us your take on how governments can better serve you.

More Insight On Customer Service

I have plans to write a fair amount of editorials, critiques, guides, and advice on various aspects of the government customer service world, so stay tuned. This is where the new material will be, because, once again, I want to hear your ideas.

1 comment

  1. MaryAnne Grayson says:

    This look really good. I work for a municipal government in the tax section, and we receive a LOT of difficult and angry customers coming in, and they can be really insulting, and well…I guess they are desperate sometimes. I’m looking forward to talking to other people in similar situations, and even hearing from customers too, since we’re all customers of government.

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