Jan
17

SOPA, Copyright, Safe Harbor and What It Means For “Regular” People – Part II – Examples

In Part I of this series, I provided an overview of the existing laws covering copyright on the Internet and pointed out that a) the onus for enforcement rests with the victim and b) safe harbor provisions mean that the “publisher” of illegal material cannot be held responsible and accountable for doing so. So, what …

Continue reading »

Jan
17

SOPA, Copyright, Safe Harbor and What It Means For “Regular” People – Part I – Overview

We’re going to continue to hear about SOPA, the proposed legislation to address digital piracy, although this week President Obama basically said the legislation isn’t going to happen. There’s lots of commentary about what this is all about, but most of it centers on how “the big media” giants want this legislation, while the “civil …

Continue reading »

Jan
12

What’s Your Opinion On Government Customer Service? (Poll)

It’s probably a little fool hardy to run a poll within days of launching this site, since with little traffic, it’s embarrassing when nobody responds, but we have to start somewhere.   Public OpinionView Results Once you’ve voted feel free to explain your rating via comments.

Jan
12

British Columbia’s Attempt At Citizen Engagement An Epic Failure? What Can Be Learned

It must have seemed like a great idea at the time. “Let’s set up a blog and ask citizens questions about what they want from our provincial government, so we have a better idea how to meet their wants and needs”, someone must have said. So, that’s what they did. In early 2011, the British …

Continue reading »

Jan
12

One Legitimate Barrier To Removing Government Red Tape and Streamlining Government

Ask any citizen or government employee what most aggravates them about dealing with government, and you’ll get a few common answers. One of the most common is that government requires so much red tape that getting anything done is time consuming and annoying. Yes, even government employees feel this way. There’s the forms, and multiple …

Continue reading »

Jan
11

For Comments On The Defusing Hostile Customer Workbook For The Public Sector

First, thanks for your interest in our book. Second, we’ll be doing a fourth edition sooner or later, and we’d really like to hear your thoughts on how to make the next edition even better. So, if you have read the book, we would so appreciate it if you would take just a few minutes …

Continue reading »

Jan
11

Customer Service Articles Relevant To Government

One of our own webpages, we’ve gathered some hand-picked articles available on the Internet written by government, or third parties, of relevance to improving government customer service. We’re always looking for really good articles to add to the library, so if you find something that’s really relevant and good, whether written to a government audience, …

Continue reading »

Jan
11

Customer Service In Government Discussion Group

The Customer Service In Government Discussion Group is hosted on govloop.com, and was created by former government employee, Wendi Pomerance Brick. As with many groups on govloop, participants may be currently in government, but are often there for business exposure, or simply never have worked in government. Sometimes it shows, but there’s no question that …

Continue reading »

Jan
11

The Citizen Engagement and Customer Service Discussion Group For Government

Engagement is a big thing these days, and one of the things government is jumping onboard with is interacting with citizens, open government, and better customer service. At least that’s the official policy. The Citizen Engagement and Customer Service Discussion Group has about 300 members. While it’s hosted on govloop.com which is a meeting spot …

Continue reading »

Jan
11

Need To Understand Executive Order 13571 – Improving Government Customer Service?

If you are looking for some information about Obama’s executive order, published in April, 2011 on improving government customer service you might want to check out the customer service area on howto.gov. It contains the text of the executive order, and addresses strategic planning, and provides some models. It’s a government site, so you can …

Continue reading »

Older posts «

» Newer posts