Tag Archive: executive order

Jan
11

Need To Understand Executive Order 13571 – Improving Government Customer Service?

If you are looking for some information about Obama’s executive order, published in April, 2011 on improving government customer service you might want to check out the customer service area on howto.gov. It contains the text of the executive order, and addresses strategic planning, and provides some models. It’s a government site, so you can …

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Jan
11

Commentary: Executive Order 13571–Streamlining Service Delivery and Improving Customer Service – Part 1 – Policy

In April, 2011, U.S. President signed an executive order (13571) mandating government departments to improve customer service offered to citizens. Most people feel some¬†skepticism¬†when they see “customer service” appearing in the context of government, but it certainly seems sensible for government to “up its customer service game”. Since the order has important implications for government …

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