Tag Archive: government customer service

Feb
05

Defusing Hostile Customers Workbook For The Public Sector – Table of Contents

Believe it or not, you can learn a fair amount about the techniques available to you for dealing with very difficult government customers by looking over this free chapter, which contains a list of all of the techniques included in this book. That’s because the names of the skills and techniques usually reflect how the …

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Jan
27

Private Companies Can Recoup Customer Service Costs, Government Cannot

One of the main differences between the private and public sectors, when it comes to customer service has to do with the degree to which the organization can benefit financially from offering better customer service. One can make the argument (and many do), that a company that offers better customer service will fare better than …

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Jan
10

What Does “Good Customer Service” Mean When It Comes To Government – Help Us Out

I’ve worked in government and for government, and of course I interact with government just like everybody else, but it strikes me that I rarely hear people talking about what “good customer service” would look like coming from government. I think most of us know what customer service would look like at a hotel, or …

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