Tag Archive: leaders

Jan
26

The “Payoff” For Government Managers Helping Staff Provide Better Customer Service

Apart from the benefits for one’s department or branch, that come from improving customer service, there’s a more selfish reason for managers to play more of an active part in helping staff provide better customer service to citizens. And it’s a hard core, practical reason, that particularly applies to the public sector. It’s About Time …

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Jan
25

New Series: How Government Managers Can Contribute Help Their Employees Deliver Customer Service Excellence

It seems obvious that managers and leaders in the public service can play large roles in both helping and encouraging their staff to deliver the best customer service possible within a difficult government environment. But they are busy, and there’s a tendency to become out of touch with the challenges front line staff face in …

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