Tag Archive: Obama

Jan
23

Commentary: Executive Order 1357 Streamlining Service Delivery and Improving Customer Service Part 2 – Service Plans/Activities

In the first installment of this series on Obama’s customer service initiative we provided commentary on the policy itself. In this installment, we’ll look at, comment and critique the section entitled :Agency Customer Service Plans and Activities ec. 2.  Agency Customer Service Plans and Activities.  Within 180 days of the date of this order, each …

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Jan
17

SOPA, Copyright, Safe Harbor and What It Means For “Regular” People – Part I – Overview

We’re going to continue to hear about SOPA, the proposed legislation to address digital piracy, although this week President Obama basically said the legislation isn’t going to happen. There’s lots of commentary about what this is all about, but most of it centers on how “the big media” giants want this legislation, while the “civil …

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Jan
11

Need To Understand Executive Order 13571 – Improving Government Customer Service?

If you are looking for some information about Obama’s executive order, published in April, 2011 on improving government customer service you might want to check out the customer service area on howto.gov. It contains the text of the executive order, and addresses strategic planning, and provides some models. It’s a government site, so you can …

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Jan
11

Commentary: Executive Order 13571–Streamlining Service Delivery and Improving Customer Service – Part 1 – Policy

In April, 2011, U.S. President signed an executive order (13571) mandating government departments to improve customer service offered to citizens. Most people feel some skepticism when they see “customer service” appearing in the context of government, but it certainly seems sensible for government to “up its customer service game”. Since the order has important implications for government …

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