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Learn About The “Bible of Customer Service” For Government Employees
Now it's its third edition, the Defusing Hostile Customers Workbook For The Public Sector has been called the "Bible of Customer Service".
Designed from the ground up for government employees, it teaches how to defuse irate, angry, upset, distraught and even potentially violent customers and member of the public. Revised in 2010, it has been updated to include chapters on communication and social media. Click the cover below for complete information
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