The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Customer service in government has some similarities to how it's done in the private sector, but it also comes with unique challenges specific to the public sector.
You can't just "copy" the methods used outside of government and expect the goals of government and citizenry to be served.
For twenty years we've been helping federal, provincial, state and municipal governments provide the best service possible, under trying conditions. We've trained thousands of government employees in how to deal professionally, skillfully and efficienty with even the toughest customer interactions.
So, we've decided to share our expertise online, and provide a unique perspective that takes into account the realities of working in government and serving and regulating the public.
What Help Is Available To Government To Improve Customer Service?
| Learn And Interact! | Seminars | The Workbook |
Free articles on government and customer service are the order of the day, but there's also the opportunity to take advantage of free customer service tutorials, read book excerpts, and much more. Most of our articles, reviews and tutorials will appear in our blog, where you'll also be able to interact with us, and with other government folks.(coming soon) |
We've trained thousands of public sector employees to deal effectively with even the toughest interactions with customers, and those that fall under the government's regulatory perview. Our seminars are all custom designed, include a needs assessment, and are available in multiple lengths. Learn more about the customer service for government seminars we offer. | Our "seminar in a book", The Defusing Hostile Customers Workbook, For The Public Sector is a great office reference or option if our live seminars are not possible or practical. Read about this "one of a kind" book that's recently been updated to its third edition. Click here. |
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
