Welcome and What's Here


Customer service in government has some similarities to how it's done in the private sector, but it also comes with unique challenges specific to the public sector.

You can't just "copy" the methods used outside of government and expect the goals of government and citizenry to be served.

For twenty years we've been helping federal, provincial, state and municipal governments provide the best service possible, under trying conditions. We've trained thousands of government employees in how to deal professionally, skillfully and efficienty with even the toughest customer interactions.

So, we've decided to share our expertise online, and provide a unique perspective that takes into account the realities of working in government and serving and regulating the public.

What Help Is Available To Government To Improve Customer Service?


About Company

Bacal & Associates is a small training, consulting and publishing company specializing in government. Founded in 1992, we have been serving government training and consulting needs for 22 years. We focus on customer service, communication, performance management, and other management challenges within hte public sector.

Privacy Policy

Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents.

All About The Workplace
Our main site with over 400 articles on life in the workplace.

Improving Customer Service
Dedicated to improving customer service, and customer service strategies for business


We believe in a lean, information packed user experience. We limit the use of graphics and stress quality content. We also believe in a NO HYPE environment. Our product and service descriptions are free of overblown claims, and selling.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:
    722 St. Isidore Rd.
    Casselman, Ontario, Canada
  • K0A 1M0