What's Inside The Defusing Hostile Customers Workbook For The Public Sector


Want to Know The Kinds of Things You WIll Learn This Seminar In A Book?

Of course you do. Below you'll find some information about the book, and over one hundred techniques for dealing with the most difficult, angry, upset and aggressive government customers.

It doesn't quite fit the page, so you might want to scroll horizontally, but it will give you a good idea of what benefits you will get from learning to defuse difficult government customers and citizens.

Defusing Hostile Customers Workbook - What's Inside

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Bacal & Associates is a small training, consulting and publishing company specializing in government. Founded in 1992, we have been serving government training and consulting needs for 22 years. We focus on customer service, communication, performance management, and other management challenges within hte public sector.

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