The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
What's Inside The Defusing Hostile Customers Workbook For The Public Sector
Want to Know The Kinds of Things You WIll Learn This Seminar In A Book?
Of course you do. Below you'll find some information about the book, and over one hundred techniques for dealing with the most difficult, angry, upset and aggressive government customers.
It doesn't quite fit the page, so you might want to scroll horizontally, but it will give you a good idea of what benefits you will get from learning to defuse difficult government customers and citizens.
Defusing Hostile Customers Workbook - What's Inside
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- Dealing With Tough, Challenging, Angry and Emotional Customers
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