The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
How To Contact Us
We welcome inquiries, clarifications, or even as we are able, requests for advice, particularly on customer service issues for public sector organization.
Email works best, and our email address is: robertbacal@customerservicegov.com
Our phone number: (613) 764-0241. For your information we are located in the Eastern Time Zone (same as New York City)
Bacal & Associates
722 St. Isidore Rd.
Casselman, Ontario, Canada
K0A 1M0
Since this is basically a one person company, you WILL be in contact with me, and that's probably a good thing, since you won't be ping-ponging around from person to person.
Media Inquiries:
I welcome media inquiries about the topics related to my services and books. As a writer, I understand the media's tight deadlines so do my best to respond quickly. Telephone or email using the information above.
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
