Contact Information


How To Contact Us

We welcome inquiries, clarifications, or even as we are able, requests for advice, particularly on customer service issues for public sector organization.

Email works best, and our email address is:

Our phone number: (613) 764-0241. For your information we are located in the Eastern Time Zone (same as New York City)

Bacal & Associates

722 St. Isidore Rd.

Casselman, Ontario, Canada

K0A 1M0

Since this is basically a one person company, you WILL be in contact with me, and that's probably a good thing, since you won't be ping-ponging around from person to person.

Media Inquiries:

I welcome media inquiries about the topics related to my services and books. As a writer, I understand the media's tight deadlines so do my best to respond quickly. Telephone or email using the information above.

About Company

Bacal & Associates is a small training, consulting and publishing company specializing in government. Founded in 1992, we have been serving government training and consulting needs for 22 years. We focus on customer service, communication, performance management, and other management challenges within hte public sector.

Privacy Policy

Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents.

All About The Workplace
Our main site with over 400 articles on life in the workplace.

Improving Customer Service
Dedicated to improving customer service, and customer service strategies for business


We believe in a lean, information packed user experience. We limit the use of graphics and stress quality content. We also believe in a NO HYPE environment. Our product and service descriptions are free of overblown claims, and selling.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:
    722 St. Isidore Rd.
    Casselman, Ontario, Canada
  • K0A 1M0