For Managers, Supervisors, and Executives
The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Conference Speaking Just For Government - Main Page
Conference Speaking Topics Just For Government 2013 - 2014
I'm pleased to unveil a number of new topics on which I can be invited to speak. My major focus, and passion is working with government agencies to improve productivity, staff morale, and to make my small contributions to good government.
All of the topics listed below are just bare-bones, since I custom design all conference spekaing engagements and seminars based on discussions with my clients. If you have a topic not listed, or wish to discuss your speaking needs, please contact me at:
robertbacal@customerservicegov.com
By phone at (613) 764-0241
For Audiences of Managers, Executives, & Supervisors, And Other Government Decision-Makers
- Motivating Government Employees In A Time Of Cutbacks and Layoffs
- Using Performance Management and Employee Reviews To Super-Charge Employee Engagement
- Government and Social Media - Perils, Boon, Bust And Above All, Why? Why Not?
- Succeeding In Performance Management and Employee Appraisals DESPITE The Forms and The Bureaucracy
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
