The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Keynote Speaking Topic For Government: Performance Review Success DESPITE The Forms
How To Make Performance Appraisals Work Despite The Forms And Bureaucracy In Government
Government shares one characteristic when it comes to performance appraisals. Given poor forms, and a bureaucratic tendency towards "one size fits all", the whole point of reviews is lost, and with it, all the benefits.
There's hope though, and in this keynote, your audience will hear how successful government managers are using reviews and the performance management process to improve productivity, increase employee engagement, and cut drastically the fear and discomfort around reviews, DESPITE the tools they have to use.
Some Sub-Topic Possibilities
- The forms aren't going away, so what to do to make the most from reviews
- How you can augment the system you are stuck with without spending more time on it -- in fact, how to spend LESS time.
- The benefits of doing it "right"
- Refocusing on the "right goals and purposes for the review" -- improving performance in the future
- Making the shift from past to present and future
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
