Most Material On Our Site Is Free To Use WITHIN Government


Our Reprint Policy For Government Resources On Our Site

We developed this site with the purpose of contributing to better government, and in particular, to helping government staff improve customer service they provide to the public. To make this happen we have a liberal reprint policy.

What You Can Do: Link To Us

You are free to link to any material you find on this site. In fact, by doing so, you contribute to our mission, and support the development of this site. No need to ask. We encourage you to use our material on websites, intranets, etc, by linking.

What You Can Do: Reprint Our Material Free On Government Sites Or In Print

You also may redistribute material on this site authored by us. Articles excerpted in the Government Buzz library can only be used with the permission of the various owners, though.

You may:

Distribute WITHIN your organization, in print, email, or electronic format in intranets to government employees within your government organization. Please supply proper credit citing Robert Bacal as the author, and this website as the source. You do not need to ask for permission, unless obiigated to get official clearance at your end. We do appreciate a notification that you are using the site articles.

You may not:

Post our material on any openly accessible website. In other words, you cannot distribute our material without express permission if it is on the open Internet. It's simple. Use our material online ONLY if the public doesn't have access. If you want to do so contact us

Using Our Products/Books

We hope you will find our "for sale" products and books useful. Obviously these are exempt from reproduction, since we have to make a living. If you would like to purchase materials to distribute to your staff, we offer significant savings on multiple purchase. These are indicated in our store area, once you input the quantities you would like to purchase, but if you want ten or more copies of something contact me via email. We have bulk discounts up to 70% off single copy costs.

About Company

Bacal & Associates is a small training, consulting and publishing company specializing in government. Founded in 1992, we have been serving government training and consulting needs for 22 years. We focus on customer service, communication, performance management, and other management challenges within hte public sector.

Privacy Policy

Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents.

All About The Workplace
Our main site with over 400 articles on life in the workplace.

Improving Customer Service
Dedicated to improving customer service, and customer service strategies for business


We believe in a lean, information packed user experience. We limit the use of graphics and stress quality content. We also believe in a NO HYPE environment. Our product and service descriptions are free of overblown claims, and selling.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:
    722 St. Isidore Rd.
    Casselman, Ontario, Canada
  • K0A 1M0