The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
About Us
Bacal & Associates was founded in 1992 in Winnipeg, Manitoba, Canada, by Robert Bacal, with the intent of offering training and consulting services primarily to government clients. We are now located near Ottawa, in Ontario, Canada.
After working in the Manitoba Civil Service, Robert decided there was both a need and a market for a company that served government's need for training and consulting, in customer service, planning, team building, conflict management and a number of other topics.
Along the road Robert was offered the opportunity to publish with McGraw-Hill and since then his books have sold over 400,000 copies and been translated into multiple languages.
Just some of the books Robert Bacal has written and published, primary via McGraw-Hill.
.For a detailed biography of CEO, Robert Bacal, click here.
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
