The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Robert Bacal's Books Available At Amazon
If you are considering hiring Robert as a trainer, consultant or keynote speaker, it may help you learn more about him, and what the has to offer, if you know about the various books he's written, since publishing may be one factor you'd like to consider, since it goes to credibility.
Likewise if you are interested in purchasing the Defusing Hostile Customers Workbook For The Public Sector, and you haven't heard of Robert before.
Below is a list of titles currently available via amazon.com (or your local bookseller).
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
