Robert Bacal's Books Available At Amazon

If you are considering hiring Robert as a trainer, consultant or keynote speaker, it may help you learn more about him, and what the has to offer, if you know about the various books he's written, since publishing may be one factor you'd like to consider, since it goes to credibility.

Likewise if you are interested in purchasing the Defusing Hostile Customers Workbook For The Public Sector, and you haven't heard of Robert before.

Below is a list of titles currently available via (or your local bookseller).


About Company

Bacal & Associates is a small training, consulting and publishing company specializing in government. Founded in 1992, we have been serving government training and consulting needs for 22 years. We focus on customer service, communication, performance management, and other management challenges within hte public sector.

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Our Related Sites

It Takes A Village To Teach A Child
For teachers, educational administrators and parents.

All About The Workplace
Our main site with over 400 articles on life in the workplace.

Improving Customer Service
Dedicated to improving customer service, and customer service strategies for business


We believe in a lean, information packed user experience. We limit the use of graphics and stress quality content. We also believe in a NO HYPE environment. Our product and service descriptions are free of overblown claims, and selling.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:
    722 St. Isidore Rd.
    Casselman, Ontario, Canada
  • K0A 1M0