The Defusing Hostile Customers Workbook For Government Staff
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- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Top : Careers In Government :
It's a challenge being a government employee, and it's also a challenge getting one's first job in government. In this section you'll find valuable advice and tips on a) Excelling in your public sector job, and b) Getting in for your first government position.
Available Help About: Careers In Government
How Did 2013 Treat Public Employees? - by HEATHER KERRIGANAfter years of bad news, the environment for state and local government employees began to improve in 2013. Far fewer governments reported layoffs (18 percent compared to 28 percent last year); fewer pay freezes were in effect (33 percent compared to 51 percent); and hiring freezes fell from 42 percent to 27 percent, according to the Center for State and Local Government Excellence. These improvements raised employee morale and allowed governments to begin shifting their focus from keeping their heads above water to staff development and workload management. Many governments hope that improvements in those areas will help retain their current employees and make working in the public sector more attractive to future ones. (Views So Far 220 )
Best Places To Work In Government 2012 - by Judi Hasson
Recent research identifies the best places to work in government. Beware since budget issues can cause significant changes in work quality in government (Views So Far 197 )
Need Advice: New Job not what I thought - by J. Jones
Read the plea for help from someone who actually got a government job, but quickly found out it wasn't what was expected. Some good discussion and ideas. (Views So Far 269 )
Guide: How to Find, Land, Keep and Leap in Your Government Career - GovLoop - Knowledge Network for Government - by Pat Fiorenza
You may have taken your first government job just to get some experience, and now feel like you are being under utilized at your agency. Maybe you knew the hiring manager well or they were well respected in government, and you wanted to use that connection to help elevate your career. Once you are at the point where you want to advance your government career, where do you begin? We broke this guide down into four main areas - how to find, land, keep, and leap your government career. Although the guide touches on some issues specific to the federal government - this is certainly a valuable resource to state and local government employees looking to advance their career and anyone considering government employment. (Views So Far 250 )
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