The Defusing Hostile Customers Workbook For Government Staff
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- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Top : Customer Service - Government and Public Sector : What Is Government Doing :
Find out what various government departments and agencies are doing to improve the service they offer to citizens. Cases, examples, what works, and what doesn't.
Available Help About: Customer Service - Government and Public Sector : What Is Government Doing
Law Ending Wait Times on Customer Service Lines Passes - by naIsraeli government passes law regarding wait times and lines. This could be the first such law to help consumers and customers in this day of long lines and wait times. (Views So Far 170 )
NJ Transit conductors customer service training - by Khurram Saeed
New Jersey Transit is training its conductors to provide better service, since its reputation is poor. Since municipalities often fund transit, and deficits can eat into tax funds, it makes sense to try to provide a superior service to increase ridership. A good situations where there IS measurable payoff. (Views So Far 181 )
New Zealand's model identity model Increase Efficiency and Eases Customer Logons - by GovTech
Brief case about New Zealand's implementation of a single sign on process so that citizens can access all services government wide with one login, and also with improved security. (Views So Far 149 )
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- Dealing With Tough, Challenging, Angry and Emotional Customers
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