Find out what various government departments and agencies are doing to improve the service they offer to citizens. Cases, examples, what works, and what doesn't.
Available Help About: Customer Service - Government and Public Sector : What Is Government DoingLaw Ending Wait Times on Customer Service Lines Passes - by na
Israeli government passes law regarding wait times and lines. This could be the first such law to help consumers and customers in this day of long lines and wait times. (Views So Far 170 )
NJ Transit conductors customer service training - by Khurram Saeed
New Jersey Transit is training its conductors to provide better service, since its reputation is poor. Since municipalities often fund transit, and deficits can eat into tax funds, it makes sense to try to provide a superior service to increase ridership. A good situations where there IS measurable payoff. (Views So Far 181 )
New Zealand's model identity model Increase Efficiency and Eases Customer Logons - by GovTech
Brief case about New Zealand's implementation of a single sign on process so that citizens can access all services government wide with one login, and also with improved security. (Views So Far 149 )