The Defusing Hostile Customers Workbook For Government Staff
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Top : Gov20 :
There are lots of different definitions of Gov2.0, but generally it refers to government use of social platforms. Even if we can't agree on an exact definition, it appears it's
Available Help About: Gov20
How much does it cost to migrate a government agency to the cloud? - by Tim ConneallyEverywhere there's exhortations for government to use technology more effectively, but the costs of transition, in this case to the cloud, are not discussed. They are here and the numbers are big. (Views So Far 225 )
Top 40 #Gov20 People to Follow on Twitter - by na
One way to find out what's happening in gov20 is to follow some of the leading proponents on Twitter. Here's a list of 40 active tweeters on gov20 (Views So Far 260 )
Web2.0 tools for Gov2.0 beginners: a practical guide - by Barry Saunders
Good starting point for discovering the various options and platforms currently used in the Gov2.0 trends. Lengthy and comprehensive including pros and cons of platforms. A bit dated from 2009 (Views So Far 253 )
Gov 2.0: It's All About The Platform - by Tim O’Reilly
Tim O'Reilly weighs in on how important Gov2.0 is, and how the "tech" community needs to step up to help. Frankly, technology is not often the barrier to human issues. Is it a tech. issue? (Views So Far 313 )
Citizen Collaboration, Social Media, and Gov2.00 - by Paul Hughes
Our towns and cities do not function in isolation. They do not exist in a vacuum. Municipalities can learn from one another's experiences. More importantly, citizens can too. Citizens hold municipalities accountable. If we want to improve government performance, we have to hold each and every elected official and bureaucrat accountable. This is no easy feat. Political activists and advocates are vastly outnumbered by Administrators, Bureaucrats and Chieftains/Politicians (ABC). But there is a way to counter the overwhelming odds, and it's already happening right under your nose. It's called social media and it democratizes democracy (Views So Far 382 )
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- The Customer Service Zone - Over 1,000 free resources to help improve customer service
