The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
2013 Conferences That Might Be of Interest To Government Employees
2013 Crop of Government Conferences and Events
In case you can get funding to go to a conference for government staff, or you are willing to foot the bill (hey, it's tough times), here's where we'll list conferences that might be of interest to those working in government.
Coming Government Events and Conferences
Top 25 Government Conferences of 2013 - by naA list of 25 conferences for government staff that will be happening in 2013. (Views So Far 167 )
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
