The Defusing Hostile Customers Workbook For Government Staff
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Top : Government Using Social Media : Twitter :
Government agencies are also using Twitter to communicate with their constituents. In this section you'll find case studies, guides, and principles to help agencies use Twitter effectively.
Available Help About: Government Using Social Media : Twitter
A Guide To Hosting a Twitter Chat (Health.gov) - by health.govTwenty page guide in pdf format will walk you through how to plan, host, organize and execute "town hall" type meetings on Twitter. (Views So Far 208 )
Who not to follow on Twitter! - A guide for public sector employees - by Alain Lemay
Governments that want to use Twitter should take note of this guide for using Twitter, since government have some different constraints and issues compared to other companies or private individuals. Good stuff here. (Views So Far 363 )
15 Commandments for Gov't Agencies on Twitter - by na
Fifteen simple but important principles to apply to the government context -- learn to make the most of your use of Twitter. You can also access the full report from which these commandments were taken (Views So Far 235 )
Public servant use of Twitter requires 9 levels of approval - by Lisa Levesque
Public Sector use of twitter is sluggish and does not match the rhetoric of greater dialogue, study says. Oxford researcher Amanda Clarke is writing her dissertation on digital government-citizen interaction. In a recent paper, she has focused on Canada's use of social media, and specifically Human Resources and Skills Development Canada's strategy (Views So Far 237 )
A Twitter guide for the perplexed (In government) - by Ines Mergel
Some federal managers have already mastered Twitter, but the social media site continues to baffle others who struggle to find the best way to use the microblogging tool to connect with their audiences. Fortunately, a recent report called "Working the Network: A Manager's Guide for Using Twitter in Government" seeks to demystify Twitter by offering insight and practical tips for federal leaders. (Views So Far 321 )
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