The Defusing Hostile Customers Workbook For Government Staff
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- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Top : Human Resources In Government :
it's a daunting job to be responsible for hiring, policy, employment rule enforcement, recruitment, record keeping, etc, and in government these and other things are even more important than in the private sector. Here we'll tackle the issues and solutions that HR professionals in government face.
Available Help About: Human Resources In Government
Was the Shutdown Bad Advertising for Working in Government? - by LIZ FARMERWith partisan bickering, government shutdowns (threatened and actual) and approval ratings at all-time lows, the headlines coming from Capitol Hill in recent years are a little lacking in the feel-good department. But are the bad vibes at the federal level encouraging more interest at the lower levels - or is it bad advertising all around for the public sector? So far, the effect hasn't seemed to dampen interest in the public workforce and, for some, the bad PR at the federal level has actually made people prouder of their local governments. (Views So Far 227 )
5 Ways to Improve Government Training in 2014 and Beyond - by Andrew Krzmarzick
Some suggestions on how government can improve the effective of training within the public sector. Includes link to report on virtual conferences. (Views So Far 170 )
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