The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Top : Improving Procurement and Acquisition In Government :
One of the biggest tasks of government is hiring contractors, procuring products and service, etc, and horror stories abound about bloated costs. In this section we'll look at ways government can, and is trying to streamline and cut costs.
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
