The Defusing Hostile Customers Workbook For Government Staff
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- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
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A Unique Resource For Government
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- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Top : Training - Development and Learning In Government :
With training and development funds so limited in government, what's going on with training and development for government employees? Here we'll cover trends and how both employees and departments in the public sector are handling learning.
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How Do You Convert a Classroom-Based Course for Social, Online Learning? (Part 2) - - by Andrew KrzmarzickIn this second part of a two part post, the author looks at more specific ways to convert face to face classroom training to a more social elearning based system. (Views So Far 241 )
How Do You Convert a Classroom-Based Course for Social Learning in Government? - by Andrew Krzmarzick
How do you successfully convert a classroom-based course to be delivered online while maintaining interactivity and knowledge transfer? That was the question GovLoop and the U.S. Office of Personnel Management set out to answer a few months ago when the U.S. Office of Personnel Management (OPM) approached GovLoop to lead the development and delivery of a pilot project that would incorporate social learning (i.e. the use of web-based tools, such as social networks, blogs and online discussion forums) into a federal human resources course. In this blog post, I share the background and general outline of the course conversion process. In a subsequent post, I reveal the lessons learned and recommendations (Views So Far 194 )
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- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
