The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
For Trainers, Managers And Group Leaders - Bulk Buying Yields HUGE Savings
The cost of producing training materials has sky rocketed and added to training overhead. Our books and our mini-guides and helpcards are a great way to save time on researching and designing course content, and even better, they are phenomenal job aids and training takeaways.
We get that training is always squeezed for money, so we offer really large discounts on all our materials if you want to buy in quantity. For example, while our helpcards have a per unit price of about ten dollars, if you buy a number of them, (let's say a license for 100 copies to distribute), your price could be as low as about $3.00 per participant.
They aren't just great for longer training sessions.
anagers can use them as a basis for group discussion at staff meetings, or use them in one to one coaching. Our short mini-guides are available for topics like how to be a better team player, through to performance management and appraisal.,
A number of our clients have taken advantage of our bulk discount and licencing program and saved up to 85% of the price of our LearnBytes Quick Reference Cards and our books.
Bulk Discounts On LearnBytes Quick Reference Cards
Our desire is to make it possible to use our LearnBytes Quick Reference Guides in your organization, and try to remove financial barriers for you. After all, at our standard recommended list price of $12.95 for most LearnBytes, ordering in quantity can quickly get expenses.
Our solution is simple. We offer substantial discounts to companies, trainers, HR professionals, and management consultant who wish to use our material.
Discounts can range up to 85%, depending on quantity ordered. Discounts often kick in at the ten copy level, and as you buy more, your per unit cost drops significantly.
How It Works For Self-Serve
Discounts are calculated within the shopping cart, and it's done automatically. When you order, and from the cart, experiment with the number of copies ordered, and as you change the per unit price. Once you find the number of copies/price point for you, follow the cart instructions and check out.
Our LearnBytes are now available in immediately downloadable format (printable), since we've discontinued the more expensive printed, laminated versions.
There's no need to download 100 copies if that's what you've ordered. Just download ONE file, and with your purchase agreement, you have a licence to print out 100 copies (or however many you ordered).
It's simple, immediate, and you are ready to go. You can take your printed copies and make them available to your staff, training attendees, or others in your organization.
Bulk Discounts On Our Books
Our books are often used as a basis on which to design seminars, and learning experience, in particular, The Defusing Hostile Customers Workbook For Public Sector, and If It Wasn't For The Customers, I'd Really Like This Job.
If you want to distribute the books WE publish (as opposed to those written by Bacal and published by McGraw-Hill), we can offer incredible discounts for both printed and e-downloadable versions.
For the e-versions (downloadable) the process is identical to that to follow for our LearnBytes (see above).
Printed versions need to follow a different process, and you need to contact us to inquire about pricing for the title and number of copies you'd like to order. Printed versions ordered in bulk are ordered through the publisher, via amazon, and we need to send you a special, unique discount code BEFORE you order.
For printed version bulk discounts, email to ceo@work911.com, and we'll help you out.
If you desire special bulk pricing on Bacal's books published by McGraw-Hill, you'd need to contact them for how to do that. We don't retail those books. Information on McGraw-Hill quantity sales are usually included in the first few pages of the front matter for the title.
Confused? Need More Information?
Simple. We're glad to help, and provide custom quotes, and walk you through the process. Email to ceo@work911.com, or call at (613) 764-0241. We'll make it happen for you, and try our best to fit within your budget.
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
