The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Performance Appraisal For Managers Help Card
A quick guide for managers and supervisors that outlines and explains how the performance management and appraisal process SHOULD work. Practical steps..
The Point: There's a lot to the process of evaluating performance of employees, let alone to conducting the full performance management steps. These days nobody has a lot of time to study management topics so we've pulled together all the essential information, tips, and suggestions for making performance evaluation of employees valuable.
For busy people, (primarily managers, supervisors and human resource professionals), who need a quick-read reminder of how to carry out the performance appraisal and performance management process.
Written by consultant and and performance management author, Robert Bacal, the Performance Appraisal For Managers Helpcard provides an explanation of the relationship between performance management and performance appraisal, in addition to dozens of tips to help you carry out the entire process flawlessly.
What's included?
- Definition of performance appraisal and where it fits in performance management
- The steps for a complete performance management process
- Benefits to manager, company and employee
- Guiding principles
- The steps outlined IN DETAIL
You will be amazed how much content we've been able to fit on this helpcard. Contents of this card are based on Robert Bacal's best-selling book, Performance Management - A Briefcase Book, published by McGraw Hill.
You may also be interested in Performance Management - Why Doesn't It Work? and Performance Management Master Checklist.
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
