The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Top : Government Conferences And Events :
Times are tight and it's getting harder to attend conferences and government events. In this section, you'll find information about some of the issues, options and even some conferences you might want to attend.
Available Help About: Government Conferences And Events
How Do We Make In-Person Conferences Cool Again? - by Andrew KrzmarzickNice article, and great discussion about cut backs, and the impact of losing access to conferences of interest to government staff. (Views So Far 307 )
Post Conference-Gate - Why Government's Not Going - by Emily Jarvis
The news isn't good. In a period of fiscal cutbacks, only 5% of government employees think they'll be attending conferences more in 2013. Implications? Does it matter? (Views So Far 211 )
Categories:
|
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
