The Defusing Hostile Customers Workbook For Government Staff
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- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
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- Overview - Our History
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- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Top : Workplace Violence : Prevention :
In this section you'll find documents on how organizations are seeking ways to PREVENT workplace violence.
Available Help About: Workplace Violence : Prevention
Preventing Violence against Taxi and For-Hire Drivers - by OSHATaxi drivers are among the high risk group for being on the receiving end of violenct. In this document, you'll find suggestions as to how to reduce the incidence of violence towards taxi drivers. (Views So Far 115 )
Recommendations for Workplace Violence Prevention Programs in Late-Night Retail Establishments - by OSHA
Ontario government document with recommendations for protecting late night retail establishment employees from violence. (Views So Far 123 )
Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers - by United States Department of Labor
Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers (Views So Far 117 )
Workplace Violence Prevention in Health Care - by State of Washington
From Washington State. Health care workers are among the highest risk professions for experiencing workplace violence. Here's some ideas on prevention. (Views So Far 124 )
More Don't Miss Resources On Customer Service
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- The Customer Service Zone - Over 1,000 free resources to help improve customer service
