The Defusing Hostile Customers Workbook For Government Staff
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- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Top : Workplace Violence : Violence Policies And Procedures And Forms :
Here you'll find policies and procedures regarding workplace violence, including forms you can customize and use in your own company
Available Help About: Workplace Violence : Violence Policies And Procedures And Forms
Enforcement Procedures for Investigating or Inspecting Workplace Violence Incidents - by OSHAThis instruction establishes general policy guidance and procedures for field offices to apply when conducting inspections in response to incidents of workplace violence. (Views So Far 140 )
Example of Workplace Violence Policy | Ontario Ministry of Labour - by Ontario Department of Labour
From the Ministry of Labour In Ontario, here's a sample workplace violence policy you can use to build your own. (Views So Far 151 )
Sample Warning Letter - Verbally Abusive Phone Calls - by na
Here's a sample letter that can be used to notify a verbally abusive phone caller that their behavior is inappropriate (Views So Far 166 )
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
