The Defusing Hostile Customers Workbook For Government Staff
- Buy In Print For U.S. Customers
- Buy In Print In Canada
- Buy In Print In The United Kingdom
- NEW - Browse This Tailor Made Book On Customer Service - The Only Guide TO Help Public Sector Staff Cope With Difficult Citizens
- Overview - Purpose
A Unique Resource For Government
Content - What's Inside
The Learning Exercises
Buying Options - Reviews
Seminars and Services
- Overview - Our History
- What We've Learned About Difficult Government Customers
- Seminar Options and Features
- Pricing and Costs
- Case Study: Department of Education and Financial Assistance
- Case Study: The Resort Town Angry Customers Conundrum
- Case Study: Workers Compensation Board - Dealing WIth Angry Claimants
Do You Teach Others About Interpersonal Communication, Or Coach and Counsel?
The low price of this book, plus the fact that it can be used modularly makes it ideal as material for use in interpersonal communication courses, or in coaching and counselling, if you are comfortable with the material. Again, we can offer bulk discounts for multiple copies.
Not only does this book identify and explain why many common phrases tend to cause conflict that is unnecessary, but it explains how to say what needs to be said in a better, non-confrontational way. It's different. Practical, with just enough theory to make it valuable.
Surprised When You Get Angry Responses To Something You Said?
You May Need
ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead
Purchase and Download NOW! ($12.95 or less)
Or Get It On The Kindle
Also Available at Amazon.com. Click here to go there nowOur NO Risk Money Back Guarantee
It happens a lot. You say something and your wife, or family member, or even colleague at work reacts with hurt feelings or with anger. And you're just plain surprised.
What happened?
The Words You Use COUNT
We build relationships with others through our words and deeds, and it's easy to forget that the actual words we use make a huge difference in how we are seen, and the reactions we get. The trouble is that common phrases and words -- things we are used to saying every day can result in unpleasant reactions.
Of course, tone of voice counts, but so do the words.
Identifying Relationship Killer Phrases - The 101 Common ImPerfect Phrases
We call the words and phrases that kill relationship, Imperfect Phrases. We've identified 101 phrases that you should never use with someone important to you, or else you'll suffer the consequences.
Altering The Killer Words and Phrases To Save Your Relationship
Fortunately, with a little guidance, you can identify the problematic communication that you might use. That's the first step.
The second step is to replace those "bad" ways of saying things, with "good" ways of saying similar things, so that the person you are speaking to is less likely to strike back in anger, or have hurt feelings.
The Book - Imperfect Phrases For Relationships
In our book, we present you with the 101 relationship killer words, so you can focus on eliminating them, AND, for each of them, we provide you with much more constructive alternatives.
Rather than explain the book to you, we've made it available FREE online, so you can read it without charge, and get a feel for whether it's valuable to you. Think of it as a free book preview.
Click here to read ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You... And What To Say Instead free of charge.
More Don't Miss Resources On Customer Service
- Dealing With Tough, Challenging, Angry and Emotional Customers
- The Customer Service Zone - Over 1,000 free resources to help improve customer service
